Deleting your data

Most of what you would want deleted is already on your own device, and you can erase it yourself without asking anyone. This page says what that covers, what Arok keeps off your device, how to ask for that to go, and what nobody here can delete for you.

Last reviewed 23 September 2026.

Your ledger: erase it yourself, right now

Your accounts, transactions, budgets, bills, shortcuts and settings live in your browser or on your phone. They are not on a server and never were. In the app, open Settings, then Data, then Erase all data. Uninstalling the app or clearing the site's data does the same thing.

Backups and CSV files you exported are ordinary files, wherever you chose to save them. Delete them the way you delete any other file. Nobody else has a copy.

You do not need to contact anyone for any of this, and nothing in this section can be undone.

What Arok keeps that is not on your device

Only one thing, and only if you bought an Arok Plus licence:

• the licence record: the key, which plan it was, when it was issued and when it ends
• the claim record that ties that key to the payment it came from
• a spend counter for the current allowance period

There is no name, no email address, no device identifier and nothing from your ledger in any of them. The relay that carries AI requests does not log or store what is in them.

Two other things are kept and are deliberately not tied to anyone. Neither can be looked up by person, and that is the point of how they are built:

• how often an AI answer has been reported, as a count per day, reason, model and app version
• daily rate-limit counters, keyed by a salted hash of an IP address that is thrown away each day and cannot be turned back into an address

We do not delete those on request, because finding yours would mean making them identifiable, which is worse than keeping them. They hold nothing about you.

How to ask

Email support@arok.app with your licence key. If you no longer have the key, send the reference from your PayMongo receipt instead.

If you bought in the Android app through Google Play, send the order number from your Google Play receipt instead. It starts with GPA. and is in the receipt email and in your Google Play order history. Cancel the subscription in Google Play first: while it is still running, the app sets up a new licence the next time it opens.

We hold no email address for you, so the key, the receipt or the order number is how you show the record is yours. Please do not send your ledger, a backup file or a screenshot of your accounts. We do not need them and do not want them.

What happens then

Your licence record, its claim record and its spend counter are deleted.

The key stops working immediately and cannot be restored. If the pass still has time left on it, that time goes with it and there is no refund for the remainder. If what you want is the record cleared rather than the pass ended, wait until it expires and ask afterwards.

We answer within 30 days, and usually within a few days.

What we cannot delete for you

The payment record. PayMongo, or Google Play for a purchase in the Android app, processed the payment and holds their own record of it, which is theirs rather than ours. Philippine tax rules also require a registered business to keep sales records and books of accounts, so the fact that a sale happened stays on file even after the licence record is gone. For what PayMongo or Google holds, ask them.

What your AI provider holds. This is usually the part people actually want gone, and it is the part only the provider can remove.

• On your own API key, your prompts sit in your own account with that provider. Delete them there. See Anthropic, Google or OpenRouter.
• On an Arok licence, requests are forwarded to OpenRouter with data collection set to deny and zero data retention turned on for the account, so providers are not supposed to keep them. If you want that confirmed or cleared, OpenRouter is the right place to ask, not us.

If you never bought a licence

Then there is nothing here to delete and no request to make. On the free paths and on your own API key, Arok holds nothing that names you and nothing that can be looked up. Erasing the app's data on your device is the whole of it.

Privacy explains what leaves your device and when. Terms of Service covers the licence itself, including refunds.